This privacy notice tells you what to expect us to do with your personal information.
Salmons Road, Effingham, Surrey, KT24 5QH, GB
01312509112
privacy@crownhousegroup.co.uk
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Purchase or account history
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Identification documents
Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Purchase history
Marketing preferences
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
Names and contact information
Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Call recordings
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Call recordings
IP addresses
Website and app user journey information
We collect or use the following information for research or archiving purposes:
Addresses
Location data
We collect or use the following information to comply with legal requirements:
Identification documents
Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Our lawful bases for collecting or using personal information to provide services and goods are:
Legitimate interest:
We serve documents on behalf of the courts so that victims of abuse can be protected
Vital interests
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Contract
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
Legitimate interest:
Serving court orders on possibly violent perpetrators to prevent them from abusing victims
Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent
Our lawful bases for collecting or using personal information for legal requirements are:
Legal obligation
People directly
Legal and judicial sector organisations
[Insert your retention schedule here.]
For more information, see our guidance on how long you should store information (opens in a new window).]
For information on how long we keep personal information, see our retention schedule at
IT3
This data processor does the following activities for us: Manage IT systems
Organisations we need to share information with for safeguarding reasons
Professional or legal advisors
Relevant regulatory authorities
Organisations we’re legally obliged to share personal information with
Emergency services (where necessary)
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
22 April 2024